We BUILD Long-Term Relationships
Our promise to build long-term relationships extends to vendors as well as customers. Check out this video which highlights the partnership with our forklift vendor Pape Material Handling. They offer reliable machines, service, and parts which allows us to be reliable to our customers.
In 2016, just shy of our 60th anniversary, we articulated our purpose, promise, and values as The SnoTemp Way. When we add new employees to the family, we describe their responsibilities in terms of how we do things here at SnoTemp. The best way to describe what we do is to actually describe how we do it. We do it The SnoTemp Way.
In 2015 SnoTemp became the first public refrigerated warehouse in Oregon to receive the British Retail Consortium (BRC) Global Standard Certification for Storage and Distribution under the Global Food Safety Initiative (GFSI) at both of its sites in Eugene and Albany. Recognized worldwide, BRC Global Standards is a leading safety and quality certification program that guarantees food safety protection for the end consumer. This certification is highly regarded by food manufacturers and retailers and aligns with SnoTemp’s commitment to the highest standards of food safety.
Inventory control is a huge part of food safety, and our dedicated Inventory Control team is a huge benefit to our customers. Our IC team, in conjunction with our operations team, can manage any flavor of quality assurance program. We have extensive experience with quality hold and release programs to ensure our customers’ products are safely released into the supply chain. Our dedicated IC team allows us to react quickly to customer inventory requests.
Our IT team is committed to leveraging new technological advances to the benefit of our customers. At both of our locations, our fully integrated warehouse management system allows for full RF scanning capabilities, labeling customization, and automated reporting. This system allows us to provide our customers with real-time information so they can manage their business better.
Customers can view their orders, receipts, inventory, transaction histories and invoices as well as schedule automated reports via our online web portal, eVista. Our warehouse management system is also EDI integrated which allows customers to send and receive order and receipt information electronically.
On Time: A Commitment
Being easy to do business with extends through to our customers’ carriers. We pride ourselves on turning trucks fast. Our goal is 60 minutes or less from check in to check out. For 2015-2016 we have achieved this on 95% of our trucks.
Our commitment to building long term relationships includes building onsite processing for our customers. With over 20 acres of shovel ready land at both locations, SnoTemp is prepared to help existing and new customers optimize their operations via co-located processing.
In 2016 we opened our latest 95,000 square foot expansion in Albany. This building includes 8,500 sf of processing space. Designed to meet the highest standards of food safety, this space is perfect for a variety of value added processes.